Privacy

Last updated 22 October 2026.

Short version: your footage, audio, transcripts and projects stay on your Mac. We never see them. The few things that do leave your Mac are listed here.

Who we are

CastCut is made by Dustine Jao, an independent developer in the Philippines (we, us). We are responsible for the personal data described on this page. Write to support@getcastcut.com about anything here.

The app

• Everything CastCut does with your episodes (sync, voices, faces, transcription, the editing AI) runs on your Mac. Your media, transcripts and projects are never uploaded.
• License: when you activate or check a license, CastCut sends your license key and your Mac's name to Polar, our seller, and your license key to getcastcut.com, to confirm the purchase and which plan it is on. While CastCut is open this happens about once a day.
• Updates and prices: CastCut reads getcastcut.com to see whether an update exists, which prices to show, and downloads updates through getcastcut.com from GitHub (or from GitHub directly when that fails). Each update download adds one to that day's count for its version number. These requests carry nothing about you or your work, and your country is not stored.
• AI features: the first time you use them, CastCut downloads them from Hugging Face, or from our own copy on GitHub when Hugging Face is busy.
• Tips email: if you ask for tips after your first export, the address you type is used to send that one email and is not kept.
• The free trial count stays on your Mac.
• Usage counts, only if you choose Share: CastCut asks once whether it may send anonymous counts of how it gets used. If you say yes, it sends a short note when the app opens (once a day), when an edit finishes or stops (and at which step), when an export goes out, when the plans screen shows or Buy is clicked (and for which plan), when something goes wrong (only the kind of error and the part of CastCut where it happened, never its message), and when CastCut did not close normally the last time. Each note carries the app and macOS version, whether the Mac has an Apple or Intel chip, your plan type, which editing app you export to, and a random ID made on your Mac that is not linked to your license, email or name. Some notes add rough facts about the episode (how many cameras, roughly how long, and whether the sound came from a recorder, separate mics or the cameras) and roughly how many days since you first opened CastCut. A note that cannot be sent right away waits on your Mac and is sent later, for up to 30 days. Never file names, footage, transcripts, names, your license key or email. getcastcut.com keeps only daily counts, with your country (worked out from the request, not stored) for the counts of openings, edits, exports, the plans screen and Buy clicks; the random IDs are kept only as counts of how many different Macs, which cannot be read back. When something fails, CastCut also sends one error report: the same facts plus where it stopped, the free disk space and memory of the Mac (rounded, like "3-10 GB" and "16 GB"), the crash signal and the part of macOS it came from, and a random six-character report number you can quote to support. getcastcut.com keeps the latest 500 reports for up to 90 days so a problem can be found and fixed; they carry no file names, messages, words or anything that identifies you. Our legal basis is your consent, and you can turn it off at any time in Settings > About. If you choose No thanks, nothing is sent.
• No tracking in the app, and no error details leave your Mac: CastCut's logs, with the full details of any error or crash, stay on your Mac unless you choose to send them to us.
• Like any internet request, the services above (Polar, GitHub, Hugging Face and Vercel, which runs getcastcut.com) see your IP address when CastCut contacts them.

This website

• Hosting: getcastcut.com runs on Vercel, which handles every request, including your IP address, to deliver the pages, and keeps short-lived logs.
• Visit statistics: we count page visits with Vercel Web Analytics, which uses no cookies and stores no personal data.
• Prices in your currency: your country, worked out from the request, picks the currency. It is not stored.
• Downloads: each download adds one to that day's count for your country. The count is all that is kept.
• Links we post: a visit from one of our own links, such as one in a video description, adds one to that link's daily count. Outside the EU, the EEA, the UK and Switzerland, a small first-party cookie (cc_src) also remembers for 30 days which link brought you, so we can tell which videos lead to downloads and purchases, and the link's name goes with you to checkout. It holds only the link's name and a date.
• Advertising: outside the EU, the EEA, the UK and Switzerland, pages load Google's ad measurement tag (Google Ads), which may set cookies so we can tell whether a visit from one of our ads led to a purchase. Google handles that data under its privacy policy. Visitors from the EU, the EEA, the UK and Switzerland do not get this tag.
• Videos: our videos play from YouTube in its privacy-enhanced mode, loaded only when you go to play one. YouTube then handles the playback under Google's privacy policy.
• Forms: when you send feedback, join the list for the Windows version, or ask for the download link by email, what you type (your email address, and your message) reaches us by email through Resend. The download link email is sent once and the address is not kept. Feedback and the Windows list stay in our support inbox so we can reply, or tell you when Windows is ready.
• Payments: Polar is the merchant of record. It collects your name, email, billing and payment details to process your order and taxes, under its own privacy policy. We see your order, email address and license in Polar so we can help you.

Why we use it

To provide what you asked for (your license, your purchase, the emails you request, our reply to you), to keep the site and the app working and secure, and, outside the EU, the EEA, the UK and Switzerland, to learn which of our videos and ads bring people to CastCut. Where the GDPR applies, these are the performance of a contract, our legitimate interests in running and improving CastCut, and your consent for the emails you ask for.

Where it goes and how long it stays

The services named above may handle data in the United States and other countries, with the safeguards the law requires for transfers, such as standard contractual clauses. Support and feedback emails are kept as long as we need them to help you, and deleted when you ask. Order and license records are kept by Polar for as long as tax and accounting law requires. Statistics are counts, with nothing about any person in them.

Your rights

You can ask to see, correct, export or delete the personal data we hold about you, or object to how we use it. Write to support@getcastcut.com and we will answer within 30 days. If you are not satisfied, you can complain to the National Privacy Commission in the Philippines, or to the data protection authority where you live.

Children

CastCut is not meant for children under 16, and we do not knowingly collect their data.

Changes

When something here changes, we update this page and the date at the top.

Contact

support@getcastcut.comSend feedback